FAQs about Neil Kelly

It depends on several factors, including the location, size, and scope of the project, and materials chosen.

The best way to learn specifics about project cost is to speak with one of our designers about the project you have in mind for your home.

Remodeling can take anywhere from 4-6 weeks to 4-6 months depending on the size of the job and the complexities involved. Additional time may be required for design, engineering, permits, utilities, and delivery of materials and supplies.

Yes! Remodeling can be done any time of year. In fact, some projects are easier to schedule in winter due to greater availability of staff and materials.

Neil Kelly is a full service remodeling firm, meaning our projects include everything from concept to completion. Our professional Design/Build teams use industry expertise, quality craftsmanship and decades of experience to bring your vision to life.

The Neil Kelly Design/Build process happens in five stages:

• Discovery: We learn about you and your home
• Design: We reimagine your space based on your needs
• Planning: We schedule everything the job requires
• Construction: We take pride in care and craftsmanship
• Service: We guarantee our work

Learn more about our Design/Build process.

A Design/Build team is headed by a Design Consultant, your navigator for the project. They are supported by a Neil Kelly Design Associate, Structural Specialist, Project Manager and Carpenters, as well as a select group of Neil Kelly trade partners.

Different expertise is brought in at different stages of the project, however the entire team is engaged from start to finish.

Learn more about our Design/Build process.

Many of our design consultants are certified by the National Kitchen and Bath Association (NKBA), an organization that sets standards and practices for the remodeling industry. The most common certifications are:

• CKD: Certified Kitchen Designer
• CBD: Certified Bath Designer
• CMKBD: Certified Master Kitchen and Bath Designer
• CAPS: Certified Aging In Place Specialist

Designers with the CAPS credential are specifically trained to design spaces for seniors, people experiencing illness or injury, and those living with a physical disability.

Yes! During the planning stage we will work with you to determine which parts of the home you can use during construction, and what accommodations (such as a temporary kitchen) can be made to minimize the impact on your daily life.

Yes! Many of our clients purchase new or existing homes and have them remodeled before they move in. During the planning stage we will work with you to determine how to access and secure the property during the project.

Neil Kelly is committed to client and employee safety, and dust mitigation is a key safety priority during construction. Crews seal off portions of the home using plastic barriers and other tools. In the actual work area, dust and other particles are filtered out using industrial HEPA filter units.

Yes. Since the pandemic started, Neil Kelly has been following federal, state, and local safety guidelines for the construction industry.

Learn more about our Covid safety protocols.

Yes. Neil Kelly offers a 5-year workmanship warranty on all remodeling projects. This is above and beyond the manufacturer’s warranty on individual products and materials.

If you’re a Neil Kelly customer and need warranty service, please call us at 866.691.2719.

An addition is any new home space built onto an existing home, including any needed plumbing, heating, electrical, etc.

Home additions usually fall into the following categories:

• Conventional home addition, or a new “home” seamlessly attached to existing home
• Single room addition or “bump out”
• Enclosed sunroom
• Outdoor living space, such as a covered patio or lanai
• Attic, garage or basement conversion

Learn more about home additions on our Design/Build Remodeling page.

Yes! From developing a line of environmentally friendly cabinets to building the first LEED certified home on the West Coast, Neil Kelly has been innovating in sustainable design for decades.

Ask us how we can incorporate sustainable design into your project.

Yes! Here in the Pacific Northwest we are fortunate to have a wide variety of homes representing many architectural styles. Our designers and craftspeople are passionate about historic renovations of every kind, from Victorian to Craftsman to Mid-Century Modern!

We approach all historic remodeling projects with care and sensitivity so these architectural treasures will continue to stand the test of time.

The best place to view Neil Kelly projects is right here on our website. Visit our Photo Gallery, or read in-depth Project Profiles. Want to see the latest Neil Kelly projects on social media? Follow us on Facebook, Instagram and Pinterest!

The perfect place to learn more about remodeling is our monthly workshops. Meet Neil Kelly designers, learn about the latest products and materials, and see before and after photos of recent Neil Kelly projects. See our upcoming Events.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

Made up of master carpenters with decades of construction experience, our Handyman team offers home improvement services such as repair, restoration, refinishing, replacement and more. From home maintenance and interior upgrades to roofing, siding, decks, windows and doors, the Handyman team is equipped to handle projects large and small.

Learn more about Handyman Services.

Design. In general, Handyman jobs do not require a designer’s expertise to accomplish. The Handyman team usually works on projects that involve repair, replacement and/or construction according to an existing specification.

It depends on the project. Small projects are typically structured on a time-and-materials basis, at $125 per hour, with a 2-hour minimum.

For larger projects, our consultants will develop a detailed schedule and cost estimate that includes all necessary materials, project management, carpenter and trade partner services.

To learn more about cost, please contact our Handyman Services team to discuss your specific needs.

It depends on the size and complexity of the project. Our Handyman Services team is in high demand, so the best way to get a project moving is to connect with us as soon as you identify a need.

Yes. Neil Kelly offers a 5-year workmanship warranty on all Handyman projects. This is above and beyond the manufacturer’s warranty on individual products and materials.

If you’re a Neil Kelly customer and need warranty service, please call us at 866.691.2719.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

Neil Kelly Exterior Remodeling services include repair and replacement of roofing, siding, decks, windows and doors.

Learn more about our Exterior Remodeling services.

Design. In general, Exterior Remodeling jobs do not require design support to accomplish. Crews usually work within an existing space, or install items using an existing specification.

Neil Kelly offers roof assessment, comprehensive roof maintenance and repair services (including gutter cleaning), and premium roof replacement with the GAF Lifetime Roofing System.

Learn how to protect your home with our professional roofing services.

Yes. Neil Kelly offers a 5-year workmanship warranty on all deck, siding, window and door installation and replacement projects. (Unfortunately, we cannot warranty repair work.)

This is above and beyond the manufacturer’s warranty on individual products and materials. Our roofing warranty is even better. The GAF Lifetime Roofing System is backed by a 25-year labor warranty and a transferable 50-year roofing system warranty.

If you’re a Neil Kelly customer and need warranty service, please call us at 866.691.2719.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

It’s more than HVAC (Heating, Ventilation, Air Conditioning).

Our Home Performance team provides you with a holistic view of your home, coupled with an array of services that allow you to fine-tune your home’s comfort, safety, and livability — and lower your energy bills, too.

Learn more about our Home Performance services.

Our Home Performance specialists will conduct multiple tests to assess your home’s energy efficiency. Then they will provide you with a report that outlines where your home needs improvement and the most effective measures you can take to reach the comfort level you want for your energy dollar.

Services include:

• Insulation and sealing
• Heating and cooling
• Air quality control
• Seismic retrofits
• Radon mitigation

Learn more about our Home Performance services.

It depends on the project. The initial energy assessment is free, and there is no obligation to carry out the recommendations provided. However, if you choose to move forward with an energy retrofit, our specialists will come up with a plan to meet your schedule and budget.

Yes. Neil Kelly offers a 5-year workmanship warranty on all energy retrofits. This is above and beyond the manufacturer’s warranty on individual products and materials.

If you’re a Neil Kelly customer and need warranty service, please call us at 866.691.2719.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

Neil Kelly designs, installs, and maintains residential and commercial solar energy systems.

Learn more about our Solar Energy services.

• Solar panels are exposed to daylight which generates electric current
• The current is converted to usable energy with an inverter
• The inverter sends energy to a meter
• The meter sends energy to the electric utility, the home, and in some systems, a backup battery for storage

Yes! Solar panels work in all types of weather, as long as they are exposed to daylight.

Solar panels can be configured in a number of ways even if your roof does not face the sun directly. We also offer ground mounted solar panels. In one phone call we can determine whether or not your property is a good fit for solar.

Contact us to find out more.

It depends on the size and type of system desired, and the condition of the structure where the equipment will be installed. At present, as much as half of the equipment cost can be offset by federal, state, and local clean energy incentives.

Contact us to find out which incentives are available in your area.

Your solar specialist will help you install a desktop or mobile app that will monitor your system performance — all the way down to the individual panel!

Our crews will safely remove the panels and replace them when the roofing job is complete.

Did you know Neil Kelly also offers roofing services? Contact us to find out how you can have roofing and solar installed by the name you trust: Neil Kelly.

Yes, we do sometimes install off-grid systems in rural areas, where those systems are in higher demand. However, the majority of systems we install are tied to regional electric utilities.

Yes. Neil Kelly offers a 10-year workmanship warranty on all solar energy installations. This is above and beyond the manufacturer’s warranty on individual products and materials.

If you’re a Neil Kelly customer and need warranty service, please call us at 866.691.2719.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

An ADU, or Accessory Dwelling Unit, is a separate residential living space built on the property of a single-family home. Whether you’re interested in having more room for guests, sharing your home with family, or generating rental income, an ADU is a great way to leverage available space on your property.

Learn more about Neil Kelly’s ADU services.

All types. The most common ADUs are:

• Attached to the main house
• Detached, or a separate freestanding structure from the main house
• Garage conversion
• Basement conversion
• Attic conversion
• Home addition

It depends on the type of ADU you want to build, the type of property you have, the building regulations in your local area, and other factors.

The best way to find out specifics about cost is to speak with one of our design consultants.

In general, ADUs designed to suit an existing property or structure are going to be more functional for residents and create more resale value for homeowners. However, some municipalities in Oregon are offering plans that are pre-approved to streamline the permitting process, and plan sets are available from various sources. Your Neil Kelly Design Consultant can help you choose a starting point that meets your project vision and goals.

Every city has different legal requirements for ADUs, and they can sometimes be difficult to find.

The best way to find out specifics about ADU construction in your area is to speak with one of our designers.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

Yes! Our primary business is remodeling but we are also a full-service custom home builder with extensive experience in residential design and construction.

We built the first LEED-certified home in the Western U.S., and we have the expertise to build beautiful homes that are comfortable for residents and gentle on the environment. Our Design/Build process ensures Neil Kelly’s award-winning design team will be with you every step of the way, from finding inspiration to crafting your new custom home.

Learn more about our Custom Home services.

It’s easy! Visit neilkelly.com/contact or call us directly at 866.691.2719.

In 1947, Neil and Arlene Kelly started a remodeling company in the basement of their Portland, Oregon home with an investment of $100.

Today, Neil Kelly Company is one of the largest design/build remodeling firms in the country, with more than 30,000 projects completed in Oregon and Washington. The company remains family-owned and committed to our customers, employees, business partners, and the communities we call home.

Neil Kelly has four locations in the Pacific Northwest: Portland, Seattle, Bend and Eugene.

Visit our Contact page to connect with us in your area.

Neil Kelly’s primary service is Design/Build Remodeling. We also offer a selection of home improvement services including Handyman Services, Home Performance, Solar Energy, Exterior Remodeling, and design and construction of Custom Homes and ADUs (Accessory Dwelling Units.)

Traditional remodeling often puts homeowners in the middle, negotiating with designers on one hand and building contractors on the other.

The Design/Build approach, pioneered by Neil Kelly, puts the homeowner in control of a remodeling project from start to finish, working with a single team that designs, plans, schedules and builds the project according to each client’s unique needs, requirements and budget.

A B Corp, or Certified Benefit Corporation, balances profit and purpose by meeting standards of social and environmental performance, as well as public transparency and legal accountability.

Learn more about what we’re doing as a B Corp here.

Our Client Reviews page links to all the major review sites.

Yes! Visit the Careers page on our website.